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About Alpha Omega

In 1985, Ed Zachowski & Jerry Friedhoff, established a partnership which began as Alpha & Omega Computer Solutions. The early stages of what would eventually become Alpha Omega Technologies, Inc., bore some similarity to those of Hewlett Packard itself, whose humble beginnings were marked by a garage workroom in Palo Alto, CA.

Ed brought the technical expertise to the new company. After completing his graduate work in Analytical Chemistry at SUNY at Buffalo, his resume reflected pharmaceutical industry experience, having worked for Warner Lambert /Parke Davis as a Research Scientist, and Carter Wallace as an Instrument Specialist. Ed had also had worked for what was then Waters-Millipore Corporation. When he resigned his position with Waters, Ed became the first official employee of the new enterprise, and worked side-by-side with his wife, Sheila, converting their kitchen into a workroom, and using their garage for inventory and storage.

Jerry’s contribution was to provide business expertise to the emergent company, and his wife, Patty, also worked as part of the Alpha Omega team. Jerry had gone to work for IBM immediately after receiving his graduate degree in Industrial Engineering from Perdue University. He had advanced through a steady progression of promotions there, but with Ed’s prompting, was convinced to take the leap. They had formed a friendship years prior, Ed and his family having provided some financial support to Jerry and his family, who on a sabbatical leave from IBM, had embarked on a year-long Missionary term in China.

At first Alpha Omega brokered, and then acquired inventories, of surplus Hewlett Packard computers and peripherals. Products were refurbished and marketed to laboratories all over the continental United States. As company revenues began to grow, employees were brought on to share the increasing workload. With increasing in-house expertise, Alpha Omega broadened its range of supported computer products, from desktop PCs, to Pascal & UNIX workstations, and proprietary RTE-6 and RTE-A systems.

Alpha Omega incorporated on January 3, 1989 and received their first authorization with the Hewlett Packard Company, Computer Division, as a Channel Partner. That same year, Alpha Omega exhibited at the Pittsburgh Conference for the first time, officially announcing it’s expansion into refurbished instrumentation for chemical analysis. As product lines and services were expanded to meet genuine customer needs in the chemical analysis marketplace, the company name changed to Alpha Omega Technologies, Inc.

A milestone for Alpha Omega Technologies, Inc, was attained in 1992 when the company became a Channel Partner with the Chemical Analysis Group. Alpha Omega was authorized to provide rentals and leases on new equipment.

Agreements at about that time also established Alpha Omega as an Authorized Distributor for parts & supplies. Alpha Omega was becoming a full service provider, delivering to customers discounted parts & supplies, as well as fast delivery times on instruments for short-term projects. The same systems Alpha Omega had in place to provide rapid reconfiguration of rental instruments facilitated quick turnaround on quality refurbished systems.

Instant access to knowledgeable technical support staff, always a trademark of Alpha Omega, made the company a preferred single source for many laboratories. With increasing numbers of customers finding support for older and discontinued instruments, Alpha Omega demonstrated its commitment to customer’s needs, and filled an important niche in the marketplace. An example of this support emphasis was the independent manufacture of thermal print heads for the HP5830 & HP5840 GCs.

With changing times, Hewlett Packard spun off some of their business units into a newly formed company called Agilent Technologies. A changing business model eliminated many of the former distributorship agreements, resulting in termination of Alpha Omega’s authorized status; however, this did not impede Alpha Omega’s growth and progress. Alpha Omega continues to grow and provide instruments, parts and supplies, to a loyal and growing customer base accustomed to dedication to customer service.

Alpha Omega’s established position in the marketplace created distributorship opportunities, agreements, and relationships, with other companies. This permitted Alpha Omega to also become a premier systems integrator; shipping fully pre-configured and tested systems from its Depot Service Center to customer sites. System installations, field service, and customer training became increasingly important activities. Maintaining a large inventory of instruments, parts and supplies, and having the systems in place to respond to customer demands, lead to a reputation for quality instrument deliveries with short lead times.



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